Billing, cancellation and refunds

1. What this covers

Reputation Hub subscriptions (Foundation, Managed and Leadership) bought from Dr-Business, priced per location in US dollars. Other work follows the written proposal agreed for it.

2. Annual subscriptions

Paid upfront for 12 months (12 months for the price of 10). They renew each year unless you cancel before the renewal date. If you cancel, the service continues until the end of the year you paid for, and there is no further charge.

3. Monthly subscriptions

Billed each month. You can cancel any time before the next charge, and the service continues until the end of the month you paid for.

4. Refunds

• If you cancel within 7 days of your first payment, before you give us access and before setup starts, we refund that payment in full.
• Once setup has started, payments are not refundable, including unused time in a paid period. Standard setup is included in the price.
• If we charge you twice or charge the wrong amount, we refund the difference.
• If we end your subscription for a reason other than a breach of these terms, we refund any prepaid time you have not used.

5. Not refundable

Third-party fees (for example Meta messaging fees, QR/NFC printing and shipping) and separately quoted work once it is delivered.

6. How to cancel

Message us on WhatsApp at +965 5554 1578 or email omar@dr-business.com from the account owner's number or address, with your business name and the locations to cancel, or cancel from the billing section of your account where it offers cancellation. We confirm every cancellation in writing.

7. After your subscription ends

Your Google profile and your published reviews stay yours. Review links, the review page, widgets and the hosted blog stop working when the subscription ends.

8. Unpaid payments

If a payment fails, we retry it and tell you. If it is still unpaid 14 days after it was due, we may pause the service until it is paid.

9. Price changes

We give at least 30 days' notice before a new price applies to your next renewal or monthly charge.

10. Who we are

Dr-Business, Kuwait. Payments are processed by Stripe. Questions about billing go to the same WhatsApp number or email address.