Let your reviews show
how good your work is.

Per location: $1,470, $3,270 or $6,500 a year by plan, which is 12 months for the price of 10, or $147, $327 or $650 a month. A monthly subscription can be cancelled any time before the next charge; an annual subscription renews yearly and renewal can be cancelled beforehand. Setup is included in both, and each additional location uses the same price. Your Google profile and published reviews stay yours. Review links, the review page, the widget and the hosted blog work while the subscription is active, and subscription services end according to its terms.

Results are compared over an agreed period, not the first week, and show on your dashboard. On Managed and Leadership we review three things with you each month: did we deliver what we agreed, meaning a working link for each location, templates, clear reply settings and a working dashboard; is the operation working better, meaning requests sent, new reviews and what is still unanswered at each location; and what happened commercially, meaning calls and direction requests from the profile and the trend in review count and rating. We don’t guarantee the last group, because location, price, competition and season also affect it.

Standard setup usually runs within one to two weeks once access is in place. We need access to each location’s profile, a reply approver and about 30 minutes to train customer-facing staff. We help with verification requirements, but Google controls its decision and timing.

Yes. The platform supports 21 review sources, including Tripadvisor, Booking.com, Trustpilot, Airbnb and Expedia, plus your app reviews on the App Store and Google Play if you have an app. We connect Google and Facebook by default and switch on whatever influences your customers in your category. Google stays the starting point because it is what your customer reads before calling, and each reply publishes on the source the review came from where the platform allows it: automatic replies on Google at or above the star rating you set, and the rest answered by a person from the same inbox. Delivery-app ratings such as Talabat and Jahez aren’t supported by the software, and we say so plainly.

Before launch we set the star rating the assistant replies to automatically, plus the reply language and tone. Reviews below that rating get no automatic reply; they wait for a person on your team, or for us on Managed and Leadership within the stated allowances. Articles wait for your approval unless you switch on automatic publishing, and automatic posts only use reviews at or above the rating you choose.

We first look at unanswered complaints, recurring causes and whether your team can fix them. If the problem is operational, reviews are a symptom, and we will tell you so before selling you a subscription. Historical backlog work is scoped separately in writing. We do not sell a promise to raise your rating.

We do not sell a removal promise. Violating content can be reported; Google decides the outcome. Genuine complaints go to an owner in your team. Your plan determines who drafts the reply and the included human-work allowance.

Neither. Every eligible customer gets the same review link, with no satisfaction question in front of it and no incentives, because Google prohibits selectively soliciting positive reviews. Customers write reviews in their own words; we never write them or suggest wording. Complaint handling may run separately, but it must not replace or delay the review invitation.

No. Reputation Hub focuses on review requests, replies and monitoring, with specific content services by plan. Advertising, full customer-service operations and fixing the causes of complaints are outside this scope unless agreed separately.